Returns Policy
No Restocking Fees
If something went wrong with your order, we will fix it! You should not have to deal with nonsense fees, ever.
We will gladly accept returns on any new, unused, and unaltered item within 30 days of delivery. Refunds will be issued to the original payment method.
Refund Policy
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. If you fly it, you buy it.
- Once your return is received and inspected by Volaertus (usually within 3-5 business day of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- You are responsible for all shipping costs associated with getting your order back to a Volaertus warehouse.
- Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us at support@volaertus.com if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
- See below for instructions on where/how to get your return order back to us. Items should not be shipped back to the manufacturer unless otherwise stated; all returns need an RA (Return Authorization) number and will need to be returned to a Volaertus warehouse.
Return Shipping Options
- You have the option of using the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
- All shipments must be made prepaid; packages shipped COD will be rejected. Any Refused, Undelivered, or Abandoned package will be subject to a $25 Service Fee.
Exchanges
- Exchanges are simple. After you process your return, simply place a new order for the exchange merchandise. That means you’ll claim the inventory and get your new item(s) fast, but you will have the previous charge on your payment method until it is refunded.
- You are still responsible for return shipping costs on your original order back to us.
Order Cancellation / Modifications
- If you change your mind, act quickly! We process orders extremely quickly.
- Orders can be modified or cancelled ONLY while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed and is in the queue for shipping.
Used or Damaged Merchandise
- Any merchandise which has been “taken out for a flight” is considered used and cannot be returned. We encourage you to inspect all of your merchandise carefully and conduct your due diligence before you take it out for a spin.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc.) or otherwise is in a condition other than new cannot be returned.
Electronics, Parts, Tools,
- Any electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
- Any part which has been installed or shows signs of attempting to be installed or assembled is non-returnable.
- Any Tool or Chemical that has been opened or seal broken is non-returnable.
- Open box items for which the packaging has been destroyed are not returnable.
Defects
- Each manufacturer has its own warranty policy. Volaertus will assist customers with their warranty; however Volaertus does not provide any direct warranty on any item sold.
Warranty Returns
- Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
- Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.
Damaged Items
- Please let us know ASAP if any items on your order arrive damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier (UPS, FedEx, USPS, OnTrac). We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!
Our Easy Returns Process
You can request a return authorization number by clicking this link to reach our returns page.
Step 1: Enter your order number and zip code.
Step 2: Click the Look Up Order button.
Step 2: Select the quantity of each item to return and the reason for the return.
Step 3: Click the Submit Request button. The next (and final) page shows your return is authorized.
Step 4: Please print your Return Authorization form and include it with each shipment back to Volaertus. You have 30 days from the day your item was delivered to return your merchandise so please be sure to print and ship at your earliest convenience.
Please do not tape anything to the original product packaging! We need to get all products (and their packaging!) back in new condition. Place all merchandise in a shipping box; you may use the original shipping container. However, please DO NOT use the manufacturer’s product box as the shipping container. It will arrive damaged and the package will be rejected by our returns department.
Returns should be shipped to the following address unless otherwise noted on your return authorization instructions:
Volaertus
Attn: Returns (RA# XXXX)
445 E FM 1382 Suite 3
Unit 3803
Cedar Hill, TX 75104
Please retain your return tracking information. Volaertus is not responsible for packages lost during return shipment. You will receive a confirmation email from Volaertus when your return is processed which will include the full details of refund credited.
Questions / Concerns
- If anything is unclear or if your have a special circumstance, shoot us an email!
- support@volaertus.com